Request an Exchange

Need to swap a size, color, or bedding set? Submit your exchange details below and our dedicated concierge team will connect with you on WhatsApp.

Step 1

1. Submit Online Request

Fill out the form below with your order number, WhatsApp number, and reason for replacement.

Step 2

2. WhatsApp Verification

Our dedicated team will chat with you on WhatsApp, verify your details, and guide you through the process.

Step 3

3. Approved Dispatch & Swap

Once approved, we coordinate the return and dispatch your fresh replacement items promptly.

Exchange Request Received!

Thank you, Client. Your replacement claim has been submitted to our customer care team. A confirmation email has also been dispatched with your claim details.

Exchange Claim # EXC-00000

Claim Status

Pending Review

Order Reference #00000

WhatsApp Contact 0300 0000000

Destination City Islamabad

What Happens Next

Concierge Outreach on WhatsApp

Our dedicated client specialist will reach out directly to your WhatsApp at your number to verify your exchange request.

Photos & Condition Verification

No uploads required here. Simply send quick photos or videos of the items and packaging in WhatsApp when prompted.

Return Pickup & Replacement Dispatch

Once verified, we provide the return address or arrange courier pickup, and dispatch your replacement from our Islamabad facility.

Store Policy Reminder: Bedding must be completely unwashed, unused, free of odors/pet hair, and packed in original Majida Ameer dust bag packaging.

Claim Summary

Customer —

Email Address —

Replacement Reason —

Exchange Window 7 Days

Review Time Within 24 Hours

Continue Shopping Exchange Policy

Submit Exchange Details

Please provide your order and replacement details below. Our client care team will review your submission and contact you directly on WhatsApp.

Customer Details

Full Name *

Email Address * Your confirmation and claim updates will be sent here.

WhatsApp Number * Our client concierge team will reach out via WhatsApp on this number.

Address *

City *

Zipcode / Postal Code

Order Details

Order Number * Found in your order confirmation email, SMS, or receipt.

Reason for Replacement *

Detailed Explanation * Mention the exact item, size, or reason for your replacement request.

Photos & Videos via WhatsApp: No uploads needed here. Our team will verify any required photos or videos directly with you on WhatsApp.

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Linens must be unused, unwashed, and packed in original Majida Ameer dust bag packaging.

7-Day Exchange Window

All exchange requests must be submitted within 7 calendar days from the official courier delivery date.

✓ Completely Unwashed & Unused: Bedding must not have been laundered or slept on.
✓ Original Reusable Packaging: Neatly enclosed in the original reusable fabric dust bag with tags.
✓ Clean & Scent-Free: Zero pet hair, perfumes, detergents, or stains.

Store Policy Notice

Majida Ameer Textiles offers product exchanges only. Cash returns and payment refunds are not offered. Our team is 100% committed to ensuring your bed set fits your mattress perfectly through our exchange service.

Request an Exchange

1. Submit Online Request

2. WhatsApp Verification

3. Approved Dispatch & Swap

Exchange Request Received!

What Happens Next

Claim Summary

Submit Exchange Details

Customer Details

Order Details

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Request an Exchange

1. Submit Online Request

2. WhatsApp Verification

3. Approved Dispatch & Swap

Exchange Request Received!

What Happens Next

Claim Summary

Submit Exchange Details

Customer Details

Order Details

Make Your Bedroom Feel Like Home

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Collections

Address

Phone / WhatsApp

Email

Follow us

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Customer Care

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