Privacy Policy

1. Introduction

Welcome to Majida Ameer Textiles ("we", "us", "our", or "the brand"). We are a home textile manufacturer based in Islamabad, Pakistan, dedicated to designing, finishing, and delivering combed cotton bedding, velvet razai sets, fitted sheets, and bedroom essentials.

This Privacy Policy sets out how we collect, store, handle, and protect the personal data you provide when you visit our website (majidaameertextiles.com), place an order for delivery across Pakistan, communicate with our styling team on WhatsApp, or interact with our customer care services.

By accessing our website, placing an order, or communicating with us, you acknowledge the terms outlined in this Privacy Policy.

2. Information We Collect

We collect only the personal information strictly necessary to process your bedding orders, ensure dependable doorstep courier delivery, and provide personalized client service.

A. Information You Provide to Us Directly

• Contact & Delivery Information: Your full name, active mobile number (used for delivery coordination and courier SMS updates), email address, and delivery coordinates (street address, house/apartment number, sector/area, city, and postal code).
• Order & Checkout Information: The specific bed sets, dimensions, variants, quantities selected, delivery instructions, and applied promotional vouchers. If your checkout session is interrupted, contact and cart details may be temporarily stored to allow bag recovery via a secure link.
• Product Reviews & Styling Photography: When you submit feedback through our Write a Review portal or product pages, we collect your name, city, star rating, review headline, written comments, and any bedroom styling photographs you upload (up to 3 photos). These images are optimized and displayed publicly alongside your review upon quality moderation.
• Customer Service & Communication History: Records of inquiries, fabric consultations, exchange requests submitted through our online portal, cancellation notices, or messages shared via WhatsApp, telephone, email, or our contact forms.

B. Payment Information & Digital Gateway Security

For online payments, transactions are processed directly by certified third-party digital payment gateways and financial switches, including JazzCash (Debit/Credit Cards & Mobile Wallet) and Easypaisa (Mobile Wallet), adhering to stringent PCI-DSS security standards with 3D-Secure 2.0 verification.

C. Automatically Collected Technical Data & Spam Protection

• Technical Data: Your Internet Protocol (IP) address, browser type, operating system, and display resolution.
• Browsing Activity: Pages viewed, time spent examining fabric close-ups, referral links, and bag interactions.
• Anti-Spam & Security Verification: We implement Google reCAPTCHA v3 across our forms (including customer reviews, exchange requests, contact inquiries, and checkout) to protect our platform against automated abuse. The operation of reCAPTCHA is subject to Google's Privacy Policy and Terms of Service.

3. How We Use Your Information

We utilize customer personal information exclusively for legitimate e-commerce operations, including:

• Order Fulfilment: Cutting, finishing, auditing quality, packing, and dispatching your bedding from our Islamabad workshop.
• Delivery Logistics: Generating courier shipping manifests and providing real-time tracking numbers via SMS and email.
• Client Care & Support: Answering questions about sizing, fabric washing recommendations, and order status updates.
• Customer Reviews & Testimonials: Moderating, verifying, and publishing customer ratings, written reviews, and customer styling photography on storefront product pages.
• Checkout Recovery: Preserving cart contents and checkout progress to assist customers in completing interrupted purchases.
• Processing Exchanges: Managing eligible size or design swaps in accordance with our Exchange Policy.
• Processing Cancellations: Handling pre-dispatch order modification or cancellation requests in accordance with our Cancellation Policy.
• Fraud Prevention & COD Verification: Verifying order authenticity, preventing automated form spam, and reducing parcel returns on Cash on Delivery consignments.
• Platform Optimization: Analyzing store navigation patterns to make finding products and checkout friction-free.
• Direct Updates (Optional): Sending occasional previews of seasonal collection launches or archival restocks (you may opt out at any time).

4. Who We Share Information With

We maintain strict confidentiality. We do not sell, rent, or trade your personal data to third-party data brokers or marketing agencies.

Information is shared solely with trusted service partners directly required to execute your purchase and secure our platform:

• Courier & Logistics Partners: Registered courier companies operating in Pakistan (TCS, Call Courier, Trax, Leopards) receive your name, address, phone number, and COD payable amount strictly to fulfill doorstep delivery.
• Payment Processors & Mobile Wallets: Certified gateways (JazzCash, Easypaisa, and 1Link banking switches) receive encrypted transaction parameters to authorize payments.
• Spam Prevention & Security Services: Google reCAPTCHA receives hardware and software information to evaluate bot risk scores on submission forms.
• Hosting & Cloud Infrastructure: Reputable hosting providers that maintain our encrypted databases and server infrastructure.
• Transactional Messaging Providers: Enterprise email and SMS/WhatsApp gateway providers utilized solely to deliver receipts, OTPs, and courier dispatch tracking.
• Law Enforcement & Legal Compliance: In the rare instance required by Pakistani law, judicial summons, or to investigate fraudulent activities.

5. Cookies & Storage Technologies

Our website uses standard browser cookies and local storage technologies to ensure essential storefront features operate properly:

• Essential Session Cookies & Local Storage: Keeping track of products placed in your shopping bag, preserving checkout flow progress (`majida_checkout_flow`), securing form tokens against CSRF attacks, and maintaining cart state across page reloads.
• Functional Preferences: Remembering previously viewed collections, category filters, or review form draft states.
• Security & Abuse Prevention: Verifying genuine human interaction and preventing automated bot submissions.
• Analytics: Anonymized visit metrics that allow us to gauge which collections and bedroom guides are most helpful.

You have the option to disable or clear cookies through your browser preferences. Please note that disabling essential cookies or local storage may prevent you from adding items to your cart or completing checkout.

6. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect customer data from unauthorized access, alteration, disclosure, or destruction. All web traffic between your browser and our store is encrypted using Transport Layer Security (TLS/SSL).

While we deploy strong, industry-standard protections, please recognize that no electronic storage method or transmission over the internet can be declared 100% immune from every conceivable risk. We encourage customers to maintain secure passwords and safeguard their communication devices.

7. Data Retention

We retain customer personal data only for as long as reasonably necessary to fulfill the purposes for which it was originally collected, including:

• Delivering your orders and providing post-delivery exchange support.
• Maintaining statutory sales records and tax invoices as required under applicable commercial and tax regulations in Pakistan.
• Resolving potential disputes, enforcing our Terms & Conditions, and preventing fraudulent repeat claims.

8. Your Rights & Account Requests

Under good data stewardship and consumer protection standards, you have the right to:

• Inquire: Request confirmation of what personal details we hold regarding your profile and order history.
• Correct: Request corrections to outdated telephone numbers, email addresses, or delivery coordinates.
• Opt Out: Unsubscribe from non-essential promotional SMS or email broadcasts at any time by clicking the unsubscribe link or messaging us directly.
• Deletion: Request the deletion of non-statutory personal records, provided there are no active, unfulfilled orders or pending financial settlements.

To submit any privacy inquiry, please email care@majidaameertextiles.com or contact our WhatsApp team.

9. Third-Party Websites & Services

Our platform may occasionally feature links to external websites, such as courier consignment tracking portals, banking portals, or our official social media profiles on Instagram, Facebook, and TikTok.

We do not control the privacy practices or content of third-party platforms. When leaving our website, we encourage you to read the privacy notices of external sites you visit.

10. Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect enhancements in our store services, changes in logistics providers, or updates to applicable Pakistani e-commerce laws.

Any modifications will be published directly on this page with an updated "Last Updated" timestamp. We encourage you to review this policy periodically.

11. Contact Information

For any questions, clarifications, or requests concerning this Privacy Policy or how your information is handled, please reach out to our dedicated client care team: